Store policy

Returns & Refunds Policy

Last updated: August 28, 2026

Return window

We accept eligible return requests within 30 days of delivery, provided the item is returned in substantially the same condition in which it was received.

How to start a return

Before returning an item, contact us at contact@PantryNest.app. Please include your order number and the reason for the return.

We will confirm the return instructions before the item is sent back.

Return address

909 W Grace St, Richmond, VA 23220, USA

Please contact us before sending a return so we can confirm the return and provide any necessary instructions.

Return shipping costs

For change-of-mind returns, the customer is responsible for the cost of returning the item unless we state otherwise.

If an item arrives damaged, defective, or materially different from what was ordered, contact us as soon as possible. If the claim is accepted, we will provide an appropriate remedy and may cover reasonable return shipping costs.

Refunds

Once an eligible return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method used for the order. Card refunds are processed through Stripe.

After a refund is issued, your bank or card provider may require additional processing time before the funds appear in your account.

Non-returnable items

Items that have been materially used, altered, damaged after delivery, or returned incomplete may be refused where permitted by applicable law.

Any product-specific return exception will be disclosed before purchase.

Contact

PantryNest
909 W Grace St, Richmond, VA 23220, USA
contact@PantryNest.app
+1 336 763 6372