Store policy
Returns & Refunds Policy
Last updated: August 25, 2026
Return window
We accept eligible returns requested within 30 days of delivery, including returns for change of mind, provided the item is returned in substantially the same condition in which it was received.
How to start a return
Contact us at contact@PantryNest.app before sending the item. Include your order number and the reason for the return. We will provide return instructions and confirm whether the item is eligible.
Return address
Contact us before returning an item. We will provide the approved return address and return instructions.
Return shipping fees
For a change-of-mind return, the customer is responsible for return shipping costs unless we state otherwise in writing. If an item is damaged, defective, or materially different from what was ordered, contact us promptly; when the claim is accepted, we will cover the reasonable return cost or provide another appropriate remedy.
Refund timing
After an eligible return is received and inspected, we will notify you of the outcome. Approved refunds are issued using the appropriate payment settlement method. For cash-on-delivery orders, we will contact the customer to arrange the refund method. Any bank processing time is outside our control.
Non-returnable items
Items that have been materially used, altered, damaged after delivery, or returned incomplete may be refused where permitted by applicable law. Any product-specific exception will be disclosed on the product page before purchase.
Contact
Questions about a return or refund: contact@PantryNest.app · +1 336 763 6372